Coronavirus (Covid-19)

Mortgage payment holiday

Mortgage payment holidays for customers impacted by Coronavirus

If your income has been impacted by Coronavirus and you know you are not going to be able to make your monthly mortgage payments, we can offer our existing mortgage customers a 3 month payment holiday. The closing date for requesting a mortgage payment holiday is 31 October 2020.

This form is for new mortgage payment holiday requests. Customers with a payment holiday due to end soon will be contacted to let you know what your options are.

Mortgage payment holiday questions

How to apply for a payment holiday

The quickest way to apply for a mortgage payment holiday is to complete our online form below.

Before you submit the form, please make sure all the information is correct. If not this will cause a delay in dealing with your payment holiday request.

Once you have submitted the form we will review your request and within 5 days we will email you to confirm when your payment holiday will take effect.

Please note if you have a payment due in the next 14 days, we may not be able to amend this payment, we will confirm this in the email.

Here are some things to consider before applying for a payment holiday:

  • At the end of the holiday your monthly payments will be recalculated and you will see an increase in your monthly payments. 
  • The total amount of interest you pay over the term of the mortgage will increase.
  • Your mortgage term will not be extended.

Request for a Mortgage holiday

The information you supply on this form will be used for the purpose of providing you with the service you requested. By supplying your telephone number or email address, you are giving your consent for us to contact you in any of these ways in connection with the request.

Thanks for your request


Your request for a mortgage payment holiday has been submitted.

We will now review your request. Within 5 days we will email you to confirm when your payment holiday will begin.

If you are happy to continue you won't need to do anything else. We will process your request and amend your payments accordingly.