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Support Centre

We're here to help

In an emergency

Report suspicious activity

Have you noticed any suspicious transactions or think you're a victim of fraud? Here's how to report it...

Telephone: 01624 637000
From abroad: +44 1624 637000
Monday to Friday 7am - 7pm, Saturday 8am - 1pm, Sunday closed

Outside these hours please call 0800 032 5963 ( +44 131 339 7609 from outside the UK).

Please be prepared to answer some security questions so we can verify your identity.

Report a lost or stolen card / chequebook

If you've lost your card or you've had it stolen, it's important to let us know as soon as you can...

If you think someone may have access to your card PIN, please contact us so that we can cancel the card and issue you with a new PIN:

Lost or stolen cards or chequebooks
(Monday to Friday 7am - 7pm, Saturday 8am - 1pm, Sunday closed)

UK: 01534 620050
Overseas: +44 1534 620050
Outside these hours, call: 0370 600 0459 (+44 1268 500 813 from outside the UK).

Emergency assistance for travel insurance

Emergency contact information

24 hour Assistance Helpline: 020 8763 3046
From abroad: +44 (0) 20 8763 3046

Lines open 24 hours a day


Social Media

We're committed to making helpful banking available in as many places as possible. That's why we're on Social Media responding to your queries and keeping you informed. (Monday to Friday, 9am to 5pm).

Need to make a complaint?

We’re sorry you need to complain. You can get in touch with us by WebChat, via an online form, calling or writing to us, or by visiting your nearest branch.

Had great service?

We're really pleased that you've received fantastic service from Isle of Man Bank. Whether you've experienced our helpful banking in-branch, over the phone, or WebChat, we'd love to hear your great feedback.

Get in touch

We're here to help! Call us or visit your nearest branch.