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Support Centre

How can we help?

Coronavirus (COVID-19) – We’re here to support you

If you're concerned about being impacted financially due to coronavirus (COVID-19), or being unable to get to the bank, we're here to support you. We’re monitoring the situation closely and you'll find regular updates and information regarding how we can support you on our Coronavirus support hub

If you urgently need our help please phone us - wait times are currently higher than usual.

If your query isn't urgent, please consider the following alternative ways to get in touch with us:

  • Existing customers can use the 'Message Us' feature in our mobile app;
  • Existing customers can also use the ‘Chat now’ service via Online Banking

Be alert to suspicious phone calls, texts or emails from anyone claiming to be from the bank with a message about coronavirus.  Trusted organisations will NEVER ask you for your full PIN or password, card reader codes, or ask you to move money from your account.

Staying safe online

Security Centre

Get some help and guidance on banking security

Find out how to report a suspicious email or fraud on your bank account

Get hints and tips on banking securely online

Protect yourself by reading about the latest scams

Need to get in touch with us?

Noticed suspicious transactions or need to report a lost debit card? Or maybe you need to talk to us about your bank account or give us some feedback.

All the contact information you need can be found here.

Accessibility

We recognise that our customers have a range of needs and we've taken steps to make our services available to everyone.

Useful forms

For requesting a payment, standing order amendments or changing your personal details. 

Travel and international payments

Whether you're going on holiday or travelling on business you can find information about currency, using your card abroad and sending or receiving money internationally here.

Something else we can help you with?