Online banking

Scam alert: recent rise in bank impersonation scams

We wanted to make you aware of a bank impersonation scam currently trending.

Fraudsters are calling individuals and organisations while claiming to be a fraud specialist from your bank, saying that payments are debiting your account. These calls often feel urgent, pressuring you to act quickly and giving you very little time to think about whether the call is genuine.

They may ask you to log into your online banking account and then share one-time passcodes, log on PINS, visit a website, or scan a QR code they provide. Doing this can give them control over your online banking or computer.

Criminals may also already have some information about your organisation, such as a name, address, or even the name of a genuine member of bank staff, all to make the deception more convincing.

Remember: we will never ask you to share one‑time passcodes, PINs, or ask you to move money on a call.
If in doubt, stop, hang up, and call us back safely.