Business Banking

How to get in touch

On this page

Day-to-day contacts

Get help in an emergency

How are we doing?

Day-to-day contacts

Business support team

Mobile banking

NatWest credit cards

Other ways to contact us

Registered customers can use the 'Message Us' feature in our mobile app or the ‘Need help?’ online chat service within online banking.

Get help in an emergency

Reporting fraud or a suspicious transaction

Have you noticed any suspicious transactions or think you're a victim of fraud?

Here's how to report it Close

How to report fraud

01624 637699

From abroad: +44 (0) 1624 637699

Relay UK: 18001 01624 637699

Lines are open Monday to Tuesday 9am - 5pm, Wednesday 10am - 5pm and Thursday to Friday 9am - 5pm (except public holidays). Calls may be recorded.

Outside these hours please call 0800 032 5963 or +44 (0) 131 339 7609 from abroad.

Please be prepared to answer some security questions so we can verify your identity.

Report a lost or stolen card or cheque book

If you've lost your card or cheque book let us know as soon as you can.

Report the loss of a card or cheque book Close

Lost or stolen cards or chequebooks

01624 637699

From abroad: +44 (0) 1624 637699

Relay UK: 18001 01624 637699

Lines are open Monday to Tuesday 9am - 5pm, Wednesday 10am - 5pm and Thursday to Friday 9am - 5pm (except public holidays). Calls may be recorded.

Outside these hours please call 0370 600 0459 or +44 1268 500 813 from abroad.

If you think someone may have access to your card PIN, please contact us so that we can cancel the card and issue you with a new PIN.

How are we doing?

Need to make a complaint?

Tell us, so we can put it right

We want to make it easy for you to tell us when things go wrong, resolve your complaint and make sure you're satisfied with how your complaint was resolved.

How to complain

Received great service from us?

Recognise a member of staff

We're really pleased you've had great service from us. Use our online form to nominate the member of staff for a service award.

Tell us about it

Want to leave us some feedback?

Tell us what we're doing well

You can use our online form to give us some feedback. We're always looking for ways to improve and your feedback is important to us.

Send us your feedback