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Service status

Find out how our services are running

Our services

Here you can see whether our range of services are running as we expect, if we're aware of any issues or if we're planning a period of maintenance soon.

Planned upgrades

In order to keep our systems up to date we sometimes need to carry out essential maintenance.

So we don't cause you too much disruption, we aim to do this in the early hours of the morning.

When we have essential maintenance planned outside these times, we will provide an update below and give you the specific times and services affected.

Online and mobile services

Mobile app

Planned maintenance

We’ll be undertaking routine maintenance on our systems between 02:00 - 03:00 on Sunday 9th November.

During this time, the cheque image capture service may be unavailable.

We’re sorry for any inconvenience that this will cause and thank you for your patience.

Online banking

Planned maintenance

We’ll be doing routine maintenance on our systems from 22:00 on Saturday, 8th November to 13:00 on Sunday, 9th November.

During this time statements may not be available in the mobile app or online banking.

We’re sorry for any inconvenience and thank you for your patience.

Websites

Service working normally

Cora and Web chat

Service working normally

Payments and card services

Payments

Service working normally

Debit cards

Service working normally

Branch, ATMs and telephone services

Branch

Service working normally

ATMs

Service working normally

Telephone services

Service working normally

You can access banking services through our digital channels, online banking or our mobile app.

Mobile branch

Mobile branch having technical issues

We're sorry to advise that Penny is still having technical issues.

We apologise for any inconvenience this may cause. We will provide an update as soon as we have a confirmed date for Penny's return.