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Accessibility

Making our services available to everyone

Want to get in touch?

We're committed to providing excellent service to everyone.

Contact your local branch and we can work with you to ensure our services and communications are tailored in a way that suits you best. We understand that our customers have a range of needs and with your consent we can record details if you have a disability, along with your preferred method of contact. 

How can we help?

In branch

Mobility

We're always looking to improve our branches to make access easier for everyone. We assess our branches physical accessibility and look for improvement opportunities as part of future refurbishment schemes.

Hearing

We have audio induction loops installed on some counter positions and a portable induction loop that can be used during meetings and interviews. Ask in your local branch which services are available.

Cash machines

Mobility

Where possible, our new cash machines have been installed at a height suitable for wheelchair access.

Sight

Our new cash machines have features to help our visually impaired customers, including: raised dot on the number 5, coloured keys for 'entry' and 'error', depression in the centre of all keys making them easier to press. All our cash machines have audible tone prompts after each key depression.

Correspondence

Sight

Let us know if you'd like your correspondence and statements in Braille, large print or on audiotape.

Screen reader

Our website and online banking should work with all major screen reader software.

Mobile users

Our website will work with the accessibility options in iOS and Android for tablet and mobile users.

Website shortkeys

We have a number of shortcuts for our website and online banking services.

Something else we can help you with?