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Keeping you safe
Call us securely with our in-app call
What’s changing?
We’ve recently launched our new in-app secure call. Sometimes, when we need to get in touch with you, we may now use this rather than calling you on your phone.
How will it work?
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01
Notification or text message
You’ll receive a notification or text message from us saying that we need to speak with you.
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02
Log in
Log in to the mobile app to make a secure call.
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03
Confirm your identity
You’ll be asked to confirm your identity using your usual method, such as biometric approval or passcode, so we know we’re talking to the right person.
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04
Start secure call
Check you've got a stable internet connection before you start the call.
Top tips to keep you safe
- We’ll never ask you to give us your mobile app passcode, full PIN or password.
- We’ll never send a secure call request when we’re already on the phone with you.
- Check the type of request you’re approving before you approve it. Remember, a secure call request will always come from us, whereas an online purchase request will always be triggered by a purchase you make.