Service status

Find out how our services are running

On this page

Overview

Planned upgrades

Online and mobile services

Payments and card services

Branch, ATMs and telephone services

Our services

Here you can see whether our range of services are running as we expect, if we're aware of any issues or if we're planning a period of maintenance soon.

Planned upgrades

In order to keep our systems up to date we sometimes need to carry out essential maintenance.

So we don't cause you too much disruption, we aim to do this in the early hours of the morning.

When we have essential maintenance planned outside these times, we will provide an update below and give you the specific times and services affected.

Online and mobile services

Mobile app

Service update

To ensure we continue to provide you with a reliable service, we will be carrying out routine maintenance from approximately 08:00 BST until approximately 20:00 BST this Saturday 5th April.

This means that your cash management accounts may not be available in our mobile app.

Also, the Confirmation of Payee (CoP) service when making payments may be unavailable from 08:00 to approximately 19:00 on the 6th April 2025.

We are sorry for any inconvenience that this will cause and thank you for your patience.

Online banking

Service update

To ensure we continue to provide you with a reliable service, we will be carrying out routine maintenance from approximately 08:00 BST until approximately 20:00 BST this Saturday 5th April.

This means that your cash management accounts may not be available in our online banking service.

Also, the Confirmation of Payee (CoP) service when making payments may be unavailable from 08:00 to approximately 19:00 on the 6th April 2025.

We are sorry for any inconvenience that this will cause and thank you for your patience.

Websites

Service working normally

Cora and Web chat

Service working normally

Payments and card services

Payments

Service working normally

Debit cards

Service working normally

Branch, ATMs and telephone services

Branch

Service working normally

Visit the branch locator

ATMs

Service working normally

Telephone services

Service working normally

You can access banking services through our digital channels, online banking or our mobile app.

Mobile branch

Service working normally

Mobile branch timetable