Overlay
Mobile banking security

Keeping you safe when you're on the move

We will never ask you for your full PIN or password. If you are asked for this, it will be a scam and should be reported to us.

Top tips for safe mobile banking

Our Secure Banking Promise

Whether you’re banking online or using our Mobile Banking app, rest assured you're protected by our Secure Banking Promise.

1. We'll refund any money paid out of your account by a fraudster, as long as you’ve kept your security information safe

2. We'll protect you 24/7 by monitoring your account and using the latest technology to keep you safe

3. We'll help you protect yourself with tips on staying secure and free tools for extra security protection

For more tips on staying secure, visit our Security Centre.

How we keep our mobile app secure