Step 1
We'll tell you what documents we need
As part of your application for a new account, we'll tell you exactly what documents we need to open your account.
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Our digital identification partner
Making it easier to open an account with us
Secure identity verification
When you choose to open an account with us, we have to confirm your identity to make sure we’re opening the account for the right person.
Through our security partner, Mitek, we can now safely verify your identity without you needing to visit one of our physical branch locations or asking a professional to stamp and verify your photographic ID documents.
Why do we use Mitek?
We want to get your account up and running as soon as possible, so if we can, we'll ask you to upload some documents as part of your application. This is important, as it helps us check you are who you say you are.
We usually ask for:
- Photo ID, such as a Drivers licence or Passport.
- A short video or selfie to compare with your photo ID.
- Bank e-statements or utility e-bill
Step 2
Take a selfie video of your face
We'll ask you to enable access to your mobile device camera and record a short video of your face movements.
Step 3
Take a photo of your ID document
We’ll prompt you to take a photo of the document(s) we need to prove your ID and address, such as your passport.