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What should I do if my card-reader displays: 'CARD ERROR 1, 2 or 3'?

What should I do if my card-reader displays: 'CARD ERROR 1, 2 or 3'?

This means that there is a problem with your card's chip.

Please try the below troubleshooting as this could resolve the card reader issue for you:

  • Please check the card is entered the correct way - chip face up and entered first
  • Please check there's no dust is in the reader

To order a new card-reader for Online banking:

  1. Log in to your Online banking service at www.onlinebanking.iombank.com (opens in a new window)
  2. Select 'Security' from the main menu.
  3. In the 'Using a card-reader' section select 'Order a card-reader' then follow the on screen instructions.

 

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