When viewing your transactions on the Mobile App you will now see the most recent pending transaction highlighted at the top of your transaction list. When viewing your pending transactions in Online banking, you will see your pending transaction at the top of View Transactions page.
A pending transaction is a recent authorised card transaction that is waiting to be processed by the merchant and can take up to 28 days but normally takes 2/3 days to clear onto your balance. Once a pending transaction has cleared, it will appear below in your list of cleared transactions.
Some merchants will put a transaction through to ensure the card is valid, this transaction will remove itself or combine with the overall authorised total. Typical examples of these are pay at pumps and ordering grocery deliveries from supermarkets.
If you notice a £0.00 transaction this could be a result of you recently registering for a service such as Netflix, Amazon, Uber etc. and is known as an account verification payment.
When you request a pin reminder to unblock your pin, a transaction will appear in your pending with the location of the ATM where you completed the unblock process. This will remove itself from your pending history.
If you're worried about a pending transaction and don’t believe it was made by yourself, we recommend you follow the actions below before contacting us as you'll need to discuss with the retailer and ensure the transaction has cleared onto your account and is no longer pending before we can support you:
Cora, our digital assistant, is available 24/7 to help answer your questions about everyday banking.
If you log into online banking or the mobile app before starting a chat, Cora can offer additional support.
