What is a One Time Passcode?

To improve online payment security and help protect you from fraud, you may be asked to enter a One Time Passcode when:

• logging into online banking
• shopping online

A One Time Passcode is specific to the current transaction and it is valid for 8 minutes from the time that it is sent to you.

To ensure you can complete online purchases quickly it is essential that you keep your contact details up to date. You can update your contact details via online banking using your card-reader or via the mobile app if you're registered for biometrics.