I don't recognise a transaction, what can I do?

There can be a number of explanations for a transaction that you might not recognise immediately:

• A company you know may be trading under a different name
• A joint account / secondary cardholder that has made the payment
• A free trial that has expired e.g. Credit Expert or Amazon Prime
• A regular payment e.g. Netflix

If you are still unable to recognise the transaction, we can help you dispute a debit card transaction or report suspicious behaviour on your account.

More about debit card payment support

Report fraud or suspicious activity on your account