How can I set up, view or cancel a Direct Debit?

Setting up a new Direct Debit

You'll need to contact the company or organisation you want to pay and they will be able to set up the Direct Debit for you.

To arrange a new Direct Debit, you will need to sign a Direct Debit mandate which is provided to you by the organisation you wish to pay and return it back to them. The organisation will then set up the Direct Debit mandate with us.

The information you'll need to provide to set up a Direct Debit will include:

• Your name and address
• The name and address of your bank
• Your bank account number
• Your sort code
• The name(s) on the bank account

New Direct Debits will only show on our mobile app or Online banking once the first payment has been taken from your account. After the first payment has been taken it will display on your statement, and you will be able to view it along with your other Direct Debits.

 

Using our mobile app to view or cancel Direct Debits

• Log in to your mobile banking app
• Tap ‘Payments’ on the bottom of the home screen
• Choose the account where the Direct Debit is paid from
• Tap 'Regular payments' then 'Direct Debits'
• Select the appropriate Direct Debit from the list to see more details and the option to cancel

 

Using online banking to view or cancel Direct Debits

• Log in to your Online banking service at www.onlinebanking.iombank.com (opens in a new window)
• Once logged in select 'Payments & transfers' from the main menu
• From the 'Direct Debits' tab, select 'Manage Direct Debits'
• Select the appropriate Direct Debit from the list to see more details and the option to cancel