How do I cancel a Direct Debit?

You can cancel a Direct Debit online up to 8.00pm (UK time) on the day the payment is due to be taken from your account. Before you cancel a direct debit you should usually let the payee know that you're about to do this.

 

Using our mobile app to cancel a Direct Debit

• Log in to your mobile banking app
• Tap ‘Payments’ on the bottom of the home screen
• Choose the account where the Direct Debit is paid from
• Tap 'Regular payments' then 'Direct Debits'
• Select the appropriate Direct Debit from the list
• Select 'Cancel Direct Debit' and follow the instructions on screen

 

Using Online banking to cancel a Direct Debit

• Log in to Online banking at www.onlinebanking.iombank.com (opens in a new window)
• Select 'Payments and transfers' from the main menu
• From the 'Direct Debits' section, select 'Manage Direct Debits'
• Select the appropriate Direct Debit from the list
• Select 'Cancel Direct Debit' and follow the instructions on screen

 

It may take up to 24 hours for the balance of your account to be adjusted.

If you cancel your Direct Debit at or after 8.00pm (UK time) on the day the payment is due future payments will have been cancelled. However, the payment due on that day will already have been taken and we will not have been able to retrieve it.