Identity theft
Known as phishing
Identity theft is when a fraudster steals your personal information, usually so they can use it to impersonate you.
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Also known as phishing
Email scams
What is an email scam?
Sometimes you get emails pretending to be from legitimate sources, however they’re asking you to give away personal or private information. This is an email scam, also known as phishing.
A phishing email may be disguised as one from the bank, or it may be a more obvious scam with strange logos and poor spelling.
How to spot a phishing email
What should you do if you received a suspicious email?
If you have received a fraudulent or suspicious email, and not responded to it, please forward the e-mail to phishing@natwestint.com.
If you have responded to the e-mail, and/or you suspect that any of your accounts with us have been accessed online by someone other than yourself, please call us immediately on:
0800 161 5154
From abroad: +44 1268 500874
Available 24 hours, 7 days a week. Calls may be recorded.
Fake telephone calls
Known as vishing
Phone calls from fraudsters that encourage you to give out personal details, such as your debit card number or card reader codes.
Fake text messages
Known as smishing
When a fraudster sends a text message to try and trick you into giving away your personal and security information.