Why is one of my accounts not showing online?

Some complex accounts are not yet suitable for the Online banking service, for example some loans and mortgages. We're currently working to add more accounts and services online and we'll advise you of any new developments using the 'Service Information' section on the log in pages.

If your account was showing online but is now no longer visible it might mean there is an issue with your account. In this case you would need to contact telephone banking to discuss your account and once the issue has been resolved the account should be available again online.

You can get in touch by calling:

01624 637000

Call +44 (0) 1624 637000 from abroad

Using Relay UK? Call 18001 01624 637000

Lines are open Monday to Tuesday 9am - 5pm, Wednesday 10am - 5pm and Thursday to Friday 9am - 5pm (except public holidays). Calls may be recorded.