How do I reclaim funds I have sent to an incorrect payee using my mobile banking app?

We recommend that if you know the person you have paid the money to, you contact them directly in the first instance. If you are unable to contact them, in order to reclaim funds you have sent to an incorrect payee you will need to contact us, Cora your digital assistant can help.

First, in order for us to help you as quickly as possible, we need you to log in to your Online banking or mobile app and chat to Cora, please see the steps below.

Online banking- Log into Online banking. From your home screen, click 'chat to Cora' to start a chat

Mobile app - Go to the home screen of your mobile banking app. Tap 'Help' at the bottom of the screen, then 'chat to Cora' to start a chat

If you're unable to log in, please chat to Cora using the button below.

Have you met Cora, your digital assistant?
Cora can help you with a wide range of queries, including this one.