How do I delete a payee?

To delete a payee, follow these step by step instructions.

 

Online banking

• Log in to your Online banking service at www.onlinebanking.iombank.com (opens in a new window)
• Select 'Payments & transfers' from the main menu, then from the 'Payments and transfers' landing page select 'Manage payees'
• From the table of payees displayed click on the payee you want to delete
• The payee details will expand to reveal further payee information. Check that this is the correct payee to delete and then click on the 'Delete payee' button
• An 'Are you sure?' message will be displayed with the full payee information and once you're happy you want to continue with the deletion click the 'Delete payee' button

You should now see confirmation that your Payee has been deleted.

To avoid the possibility of a payment being sent to an incorrect person or company, it is worth checking your list of Payees every so often and deleting any that you no longer need.

 

Mobile app

You can delete payees on the mobile app by tapping, 'Payments' on the bottom of the home screen and use one of the following options:

 

Favourite payees

• Swipe the ‘Favourite payee’ carousel and tap the payee you want to remove from the list
• Deselect the star ‘Remove favourites’ by tapping on it
• Close the pop-up window

This will remove the payee as a favourite and return it to your A to Z payees list. Please note if you delete a 'Favourite payee' on one device, it will still show on any other device(s) held. When the payee is tapped on you will be presented with a message and confirmation button to confirm you want the payee deleted on the additional device.

 

Make a payment

• Tap 'Send money'
• Choose 'Make a payment' and scroll to the payee on your 'Favourite payee' or A to Z payees list
• Tap the three dots next to the payee
• Choose ‘Delete payee’ and confirm the deletion

Once completed, you'll be returned to the ‘Make a payment’ screen.

 

Manage Payees

• Tap ‘Payment settings’
• Choose ‘Manage Payees’
• Scroll to the payee on your ‘Favourite payee’ or A to Z payees list and tap to select them
• Choose ‘Delete payee’ at the bottom of the screen and confirm the deletion

Once completed, you'll be returned to the ‘Manage Payees’ screen.