What is a Direct Debit indemnity?

A Direct Debit indemnity is a way of claiming back unauthorised payments when a company has taken:

• a payment earlier than the agreed date 
• an incorrect amount 
• a payment in error

You can also use the indemnity if you've not given advanced notice of a change to the amount or payment date.

If you encounter any of these issues then contact us for an indemnity claim.

For any other Direct Debit issues, please contact the contract provider.